How are the inbound automatic call distribution (ACD) systems helpful for better customer handling worldwide?

Sooner or later, every well-functioning call center is bound to deal with a high volume of calls. Luckily, there are certain tech solutions like Automatic Call Distribution (ACD) systems that can help your agents stay on top of things. How exactly?

Basically, Automatic Call Distributors route incoming calls to the agents who are the most capable of assisting the callers, based on a variety of factors. It might not seem like it at first, but such a solution brings multiple benefits to businesses and their call centers.

Since call routing can happen in various ways, it’s pretty much up to you to set up a routing strategy and configure your ACD system accordingly. Then, thanks to the pre-defined rules & algorithm that determines the best available agents to route the caller to, all callers are paired with the most appropriate agents at all times.

As you might have gathered, though: the use of ACD goes beyond just “matching” callers in modern call centers.

Automatic call distribution features allow for:

#1 Routing incoming calls to the most suitable agents at all times

Calls can easily be routed to specific agents that can handle them best, i.e. based on their language skills, area of specialization, or experience. There are no unnecessary redirections indeed, which increases customer satisfaction, as well as team productivity in the long run.

#2 Integrating ACD with other advanced call center features

As already mentioned, Automatic Call Distribution won’t work without proper call center software like cloud-talk for example. When it’s part of the bigger system, agents can have comprehensive information about the callers in one place, and view & access them easily.

#3 Increasing agent productivity

Without Automatic Call Distribution, less experienced or new agents may resort to transferring calls to other team members, which increases hold time and often frustrates the callers. Smart call routing rules can easily increase agent productivity while making sure that all calls are distributed fairly among all team members.

#4 Improved customer satisfaction

Since calls can be routed & answered faster and by the most suitable agents, customer satisfaction increases. It also ensures more consistency and ultimately a better experience with your call center. Basically, no matter where your customers are and what query they have, they can always expect to be assisted by the right agent and have their issue resolved.

I hope that helps!

Call Answering

QAS Group Call Answering

If you are running a huge or medium-size business in your area and with all other working schedules of business all the call of customers is directed to Call Answering Business Center where someone else will answer your customers call and then diverted to a phone of your choice with access to a 24-hour voicemail service available.

Great Prices for Best Call Answering Service

Your incoming customer calls will be answered by our expert team of professional’s receptionists. Your customers will think that they are sitting next to you in the office. Going virtual will make good financial sense in call answering business.

Flexible Features and Flat Rate Live Answering Center

Our Call Answering service is very flexible and our system is user-friendly to operate. It is entirely up to you that you send us all the calls to answer or just send us work overflow. Once your incoming customer calls are answered we will send you text detail or email about the call details.

Fully Trained and Professional Call Receptionist

Our team of professional receptionists to answer your customer calls is committed to present your business in the best possible way. Your incoming customer calls are safe in our hands because we aim to answer 95% of calls within 4 rings.

Setting up with our Virtual Call Assistant Phone Answering Service Center

When you apply for our service we will give you a 14-day free trial for local telephone calls. This telephone number will be the number we use for answering calls. You will have to tell us how we greeted your customers. This is all really very easy and if at any stage you realize that something you don’t understand then you are welcome to call our friendly customer represented and he/she will happy to go through everything and talk with you.

You will be in Good Call Answering Company

Our Call Answering Service is popular in attorneys, legal companies, accountants, it professionals, management consultants, real estates, architects, online shops and many more. We regularly hear from our customers that they wish that they hear about our services a year ago because it came such a dramatic difference in their business.

An Answering Service will save lot of your time

Think about it that while working in the office how many call will you answer per day? With a telephone call answering service, you can say goodbye to many of these announces and we will send you details of all the call records that what was the call about. It will save a lot of your precious time from wasting and make you focus on your business.

Back-office solutions

QAS Group has 10 year's experience in handling Call Center, call answering service for the taxi and limo, taxi dispatch center.  We also offer back-office solutions. We have professional dispatchers available to serve your customers 24/7.

Call Center Services

QAS Group have 10 years’ experience in handling dispatch and call answering service for the taxi and limo and medical transportation companies in United States and Canada. We have all professional dispatchers available to serve our customers 24/7 round a clock. We are also professional to handle the large fleet and medium fleet. We Provide Competent Reliable Call Answering Service and Call Center Services.